Last Update Posted: November 13, 2025
At Insomniac Games Inc, we are deeply committed to promoting responsible gaming practices and providing a safe, secure, and enjoyable environment for our players. Daily Fantasy Sports (DFS) is a form of entertainment that combines skill and strategy with an element of competition. While it is designed for enjoyment, we recognize that for some individuals, gaming may lead to unhealthy behaviors. As a responsible operator, we have implemented comprehensive measures to support responsible gaming, prevent harm, and promote the well-being of our players.
1. Our Commitment to Responsible Gaming
We believe that DFS should be an engaging and positive experience. To ensure this:
- (A) Awareness: We educate our players about the nature of DFS, emphasizing that it is a form of entertainment, not a way to generate income;
- (B) Protection: We provide tools and resources to help players manage their gaming activities responsibly;
- (C) Support: We offer access to support systems for individuals who may be struggling with gaming-related issues.
- (D) Trained Personnel: We assign all Responsible Gaming (RG) duties to duly trained personnel, including our Director of Responsible Gaming and Responsible Gaming specialists who oversee, monitor, and enforce our RG policies. Our employees receive RG training at onboarding and annually thereafter, which includes recognition of problem-gambling indicators, handling self-exclusion requests, compliance with state regulations, underage gaming prevention, and user data-handling protocols.
2. Key Principles of Responsible Gaming
2.1 Gaming as Entertainment, Not Income:
- (A) DFS is a recreational activity, not a source of guaranteed financial gain;
- (B) Players should only use disposable income for gaming and never risk money they cannot afford to lose.
2.2 Age Restrictions:
Our platform is strictly for individuals of legal gaming age, as defined by their jurisdiction.
We employ robust age verification processes to prevent underage access. Must be at least 18 years or older.
2.3 Player Education:
- (A) We provide clear information about the mechanics of DFS games, including rules, odds, and potential risks.
- (B) Educational resources on responsible gaming are made available on our website, including information on problematic gaming behaviors, setting limits, and tools and accesses to help services. Such educational resources are available across all user interfaces, including on our website, on the in-app RG page, and through periodic messaging.
2.4 Self-Awareness and Behavioral Monitoring:
- (A) We encourage players to reflect on their gaming habits and recognize warning signs of problematic behavior.
- (B) Our platform monitors unusual gaming patterns and may intervene when necessary.
2.5 Fair Play and Ethical Conduct:
- (A) We enforce strict policies against cheating, collusion, and misuse of the platform.
- (B) Players are expected to adhere to our terms of service and participate in contests ethically.
2.6 Responsible Marketing
We ensure all marketing follows industrial standards as well as state-mandated RG guidelines, avoiding misleading claims, targeting of excluded players or vulnerable groups, or messaging that implies gambling is a solution to financial or personal issues. Our advertisements include responsible gaming messaging and comply with applicable laws and regulations.
3. Tools and Resources for Responsible Gaming
3.1 Self-Exclusion:
At Insomniac Games Inc, we are dedicated to ensuring a safe and responsible gaming environment. Our Self-Exclusion Policy provides players with the option to take a proactive step in managing their gaming activities. This tool is designed to help individuals who may feel the need to temporarily or permanently step away from gaming. Below, we detail how our self-exclusion system works, its benefits, and what you can expect during the process.
3.1.1 What is Self-Exclusion?
Self-exclusion allows players to voluntarily restrict their access to our platform for a set period or permanently. During this time:
- (A) Players will not be able to log into their accounts or participate in any contests.
- (B) Players cannot deposit funds, withdraw balances, or make changes to their accounts.
- (C) All promotional communications will cease for the duration of the self-exclusion.
This tool is particularly beneficial for individuals who recognize patterns of problematic behavior or wish to take a break from gaming to focus on other aspects of their lives.
Players can voluntarily exclude themselves from participating in DFS games for a specific period or indefinitely.
Self-excluded players will be prevented from accessing the platform and entering contests.
3.2 How to Activate Self-Exclusion
Activating self-exclusion is straightforward and confidential:
3.2.1 Online Request:
- (A) Log into your account and navigate to the "Responsible Gaming" section.
- (B) Select "Self-Exclusion" and choose the desired exclusion period.
3.2.2 Contact Customer Support:
- (A) Reach out to our support team via email. Our trained representatives will guide you through the self-exclusion process.
- (B) You may be asked to confirm your identity and acknowledge the terms of self-exclusion.
3.2.3 Third-Party Requests:
- (A) Family members or close associates concerned about a player's gaming behavior can contact our support team. While we cannot take action without the account holder's consent, we can offer guidance and support.
- (B) We will take action to exclude players upon receipt of an exclusion notification from the Maryland Lottery and Gaming Control Commission (the "Commission"). Within 72 hours of receiving such a notification from the Commission, we will remove such players as notified from our platform, including access removal from our platform, account lockout, closure of pending deposits or withdrawals, and disabling of all gaming or contest functionality. Any players excluded upon a notification from the Commission will remain on the state's self-exclusion list until the Commission removes them. Such removal is not automatic or time-based.
3.3 During the Self-Exclusion Period
While excluded:
- (A) You will not have access to your account or gaming history.
- (B) Any active entries or contests will be canceled, and entry fees for future contests will be refunded.
- (C) Pending withdrawals will be processed in accordance with our standard terms and conditions: (i) Any deposit transactions initiated but not yet settled into the account will be cancelled immediately upon any self-exclusion activation. (ii) For temporary self-exclusion, any existing balance remains securely held in the player's wallet, with the withdrawal function suspended until the exclusion period ends. (iii) For indefinite or permanent self-exclusion, a player may request a withdrawal of their remaining balance through verified channels. If the withdrawal is still pending verification at the time of self-exclusion activation, it is paused for review by our RG compliance team. Only the withdrawal requests confirmed to be made before self-exclusion will be approved.
- (D) You will not receive any marketing or promotional materials initiated or facilitated by Insomniac Games Inc, including direct marketing communications (email, SMS, push notifications, in-app messages), digital advertising (personalized ads, targeting campaigns), affiliate or partner-based promotional offers, or any outreach containing contest entry incentives. A self-excluded player's account is automatically opted out of all relevant internal marketing systems.
3.4 Tools to Complement Self-Exclusion
During the exclusion period, players are encouraged to explore resources and tools for maintaining responsible habits:
- (A) Financial Management Tools: Set budgets and spending limits across other platforms.
- (B) Time Management: Develop healthy routines to balance gaming with personal responsibilities.
- (C) Support Networks: Seek assistance from friends, family, or professional counselors to maintain focus and accountability.
3.5 Data Security of Excluded Players
We treat data of excluded players as confidential data. Access to such data is strictly limited to our RG compliance personnel, using authenticated, role-based permissions. All data is stored within encrypted systems both in transit and at rest. Processing activities of such data—including upload, verification, matching, and retention—follow our documented protocols and audit trails. No third party will be allowed to access such data except where required by law or requested by the Commission.
3.6 Interception of Excluded Players
- (A) We retain data of identifying information for excluded users, including full legal name, date of birth, government-issued ID number, physical address, phone number, email, username, account number, device identifiers, IP addresses, and payment instrument identifiers. Any attempt by an excluded player, such as account creation, login, or transaction, will be scanned by an automated system to compare the above-listed identifying data against our excluded player database. Any attempt with an exact match of the government-issued ID number, a combination of full legal game plus date of birth, email, phone number, payment instrument identifiers, or device identifiers will automatically trigger an intercept action that immediately blocks the attempted activity and notifies our RG compliance team. If an already-existing account is later detected to be accessed or used by an excluded player, the account will be locked with all gaming functions disabled within 72 hours of the detection.
- (B) If an excluded player successfully deposits or wagers funds prior to our detection, we will forward any withheld, intercepted, or forfeited funds to the Commission for the Maryland problem gaming fund, in accordance with state regulations.
3.7 Conclusion
Self-exclusion is a vital part of our commitment to responsible gaming. It empowers players to take control of their gaming activities and prioritize their well-being. If you have any questions or need assistance with self-exclusion, please contact us on our website. Your safety and satisfaction are our highest priorities.
4. Deposit Limits
Players can set daily, weekly, or monthly deposit limits to manage their spending. In Maryland and Colorado, players are limited to depositing $5,000 every 31 days.
4.1 Time Management:
Tools are available to help players track the time they spend on the platform.
Players can set session reminders to maintain balanced gaming habits.
4.2 Account Activity Reports:
Detailed reports on gaming history, including deposits, winnings, and losses, are available for transparency and self-assessment.
4.3 Cooling-Off Periods:
Players can temporarily suspend their accounts to take a break from gaming.
5. Recognizing Problematic Behavior
5.1 Gaming becomes problematic when it interferes with personal relationships, work, or financial stability. Common signs of problem gaming include:
- (A) Spending more money or time on gaming than intended.
- (B) Chasing losses by continuing to play after significant losses.
- (C) Neglecting responsibilities or relationships due to gaming.
- (D) Using gaming as a way to escape personal problems or stress.
If you or someone you know exhibits these behaviors, we strongly encourage seeking help from professional organizations.
5.2 We use analytics-based player monitoring tools to identify problematic player behaviors—such as abnormal increases in deposit frequency, extended play sessions, chasing behavior, or drastic changes in wagering patterns. When any problematic behavior is detected, we will immediately notify such players with problematic behavior alerts, issue educational messaging, or escalate to RG compliance personnel for review if necessary.
6. Support and Assistance
Helplines and Counseling Services:
Insomniac Games Inc partners with certified organizations specializing in gaming addiction support. Contact details for these resources are available on our responsible gaming page.
6.1 Supportive Environment:
Our customer support team is trained to assist players who express concerns about their gaming behavior. Players can contact support for guidance and referrals.
6.2 Educational Resources:
Links to guides, videos, and external resources on responsible gaming are accessible through our platform.
7. Protecting Minors
7.1 We are committed to preventing underage participation in DFS games:
- (A) Age Verification: Players must provide valid identification during registration.
- (B) Parental Controls: We encourage parents and guardians to use parental control software to restrict minors' access to gaming platforms.
7.2 Insomniac Games Inc will verify the age and eligibility of all accounts. If a minor (under 18 for DFS games) can access your computer, account, or personal information, please consider installing parental control software to prevent access to Insomniac Games Inc and other age-restricted websites. If any account is suspected of belonging to or being accessed by a minor, we will immediately suspend pending verification for such an account and permanently close the account if violation is confirmed.
8. Industry Collaboration
We actively collaborate with regulatory bodies, advocacy organizations, and industry peers to:
(A) Stay informed about best practices in responsible gaming.
(B) Develop innovative tools and strategies to support player well-being.
9. Continuous Improvement
Our commitment to responsible gaming is ongoing. We regularly review and enhance our policies, tools, and resources to meet the evolving needs of our players and comply with regulatory standards.
10. Contact Us
10.1 If you have any questions or concerns regarding responsible gaming, or if you need assistance in managing your gaming activities, please reach out to us by providing your concerns on our website. Our email is [email protected].
10.2 Your well-being is our priority. We are here to support you in maintaining a healthy and enjoyable gaming experience.
